Operations Associate, Merchant KYC at PhonePe

PhonePe is a leading digital payments and financial technology company headquartered in India.
PhonePe’s flagship digital payments app was launched in August 2016.
As of April 2025, PhonePe has over 60 crore registered users and a digital payments acceptance network across over 4 crore merchants.
PhonePe processes over 33 crore transactions daily with an annualized total payment value of over INR 150 lakh crore.
PhonePe’s business portfolio includes insurance, lending, wealth, Pincode hyperlocal e-commerce, and Indus AppStore.

PhonePe is hiring for the Operations Associate, Merchant KYC role in Bangalore.
The role is part of PhonePe Offline Merchant Business and focuses on Know Your Customer document validation.
The candidate will verify merchant-submitted documents with accuracy and compliance.
The position involves handling sensitive and confidential data while following SOPs and internal guidelines.
Candidates will validate proof of business, proof of identity, proof of address, proof of entity, and proof of financial identity documents.
The role requires high attention to detail, accuracy, typing precision, and ability to review multilingual documents.
Candidates should be comfortable with 6 days working, rotational week offs, and rotational day shifts.
The position is suitable for candidates with 0-2 years of experience.

Validate all Know Your Customer documents submitted by offline merchants.
Verify authenticity and validity of proof of business, proof of identity, proof of address, proof of entity, and proof of financial identity documents.
Ensure document submissions meet regulatory requirements and PhonePe internal guidelines.
Follow Standard Operating Procedures strictly for document validation activities.
Maintain high accuracy and avoid incorrect document validation or approval.
Identify suspicious or potentially fraudulent document patterns and escalate them to managers.
Escalate complex or ambiguous cases outside defined SOPs to management or compliance teams.
Handle validation tasks within SLAs and internal targets.
Maintain compliance with regulatory and internal policies.

Bengaluru, Karnataka, India

Not specified

Full-time

Bengaluru, Karnataka, India

Not specified

Full-time

Noida, Uttar Pradesh, India

Not specified

Full-time

Bangalore, Karnataka, India

Not specified

Full-time

Bangalore, Karnataka, India

Not specified

Full-time

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