Customer Support Engineer at Movate

Movate is a human-centered technology and experiences company.
The company provides AI-native engineering, data and insights, AI services, digital customer experience, enterprise product services, and AI-powered enterprise operations.
Movate supports global brands through technology, customer experience, infrastructure, and digital transformation services.
The organization offers career opportunities across technical support, enterprise support, infrastructure, engineering, and customer experience domains.
Movate focuses on customer success, innovation, ownership, collaboration, and creating brilliant experiences for global clients.

Movate is hiring for the Customer Support Engineer role in Chennai, Tamil Nadu, India.
The role focuses on providing customer support through written and verbal communication.
The candidate will maintain accurate and timely records in the case tracking system.
The position involves analyzing and documenting problems, recommending solutions, and highlighting issues to leadership.
The role requires ownership of assigned tasks and coordination with other teams when needed.
Candidates should have basic knowledge of storage components and infrastructure.
The role requires direct support experience with external customers through phone or electronic channels.
The job requires strong communication skills, case management skills, and ability to work in a challenging environment.

Communicate clearly and precisely with customers in written and verbal form.
Maintain accurate and timely records in the case tracking system.
Take ownership of assigned tasks and drive other teams as needed.
Analyze and document problems, recommend solutions, and highlight issues to leadership.
Work in a challenging environment while maintaining professionalism.
Organize ideas and communicate messages appropriately to listeners and situations.
Adhere to processes, policies, SOPs, and company values.
Share daily reports before logout.
Handle customer cases and emails within the shift duration without backlog.
Meet individual case management service levels and metrics.

Bangalore, Karnataka, India

Not specified

Full-time

Bengaluru, Karnataka, India

Not specified

Full-time

Noida, Uttar Pradesh, India

₹15,000 - ₹30,000 / month

Internship

Remote, India

20-35 LPA

Full-time

Bengaluru, Karnataka, India

₹10,000 / month

Internship

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